PRODUCT FAQ
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
FREE TRIAL FAQ
Why? Simple question.
Because we are 100% confident with our product.
We know you will like it. Enjoy!
We limit 1 free trial per customer.
Please note that redeeming more than 1 free trial order is a violation of our free trial policy. Customers that redeem more than 1 free trial order will be charged in full for subsequent free trials.
The free trial is offered at the cost of shipping and the price of the products is completely waived. With the free trial purchase, you are automatically enrolled into an accompanying subscription (monthly), which renews after the 30 day trial period.
If the subscription renewal is not canceled or extended, a renewal order will automatically be created 30 days after your free trial order date. Your default payment method will automatically be charged when this renewal order is created. You will be charged every month and your renewal order will contain a 1 month supply of products.
These terms are explicitly given through our free trial check-out process before entering any payment information.
Unfortunately, cancellations cannot be guaranteed once the order is confirmed. Our logistics systems are automated and order changes may cause delays or mix-ups in the preparation of orders. Once your order is confirmed and an order confirmation email is sent, we are unable to cancel the order. However, we are happy to begin the return process for you so that you can return the order and receive a full refund.
Please contact us here (put a link) or send us an email to help@getlongr.com to begin your return process
In order to ensure that a subscription renewal order is not created or confirmed, please cancel your subscription before the renewal date.
We do not offer returns or refunds for free trial products. The free trial only incurs a shipping fee and the cost of the products is completely waived, so a refund is not possible.